Enabling Prime Online

Please follow the below steps to complete the Onboarding process to enable Prime Online Step 1: Download Practo Pro app and login with mobile number/email id. Step 2 : Tap on the “Consult” icon from the list of available options. Click on “Enable Prime Online” on the next screen.   Step 3 : Please go […]

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FAQs for Cashless Appointments – Providers

What is Cashless Appointments? Cashless Appointments is a feature that lets providers collect the consultation fees online at the time of appointment booking. All Prime providers can accept Cashless payments from the patients for their appointments on www.practo.com   What are the benefits of Cashless Appointments? Reduces the chances of patient no-shows and cancellations by […]

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Amazon Pay Gift Card Terms and Conditions

Amazon Pay Gift Card can be seamlessly converted to Amazon Pay balance. Now customers can use their amazon pay balance to shop across 15cr+ products on Amazon, recharge their mobile numbers & purchase vouchers of 150+ brands on Amazon. Not only this, Amazon Pay balance can be used to pay on 3rd party merchants like […]

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Updating the Practo Tab Application

Tap on the hamburger menu on the top left. 2. Tap on the ‘Settings’ Section. 3. Go to the ‘Apps’ section and tap on the ‘Update’ button for ‘Practo Ray’ & then on ‘Google Play Services’. 4. In the Install App confirmation pop-up select ‘YES’. Once the updates are installed, you are good to go! […]

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Prime Consult – Rescheduling video consultations

Rescheduling video consultations Doctors can reschedule video consultations to a later time. Reschedule is allowed up to 15 minutes before the consultation scheduled time and is only allowed once per consultation. We understand that given a doctor’s busy schedule, there may be times when they’re unable to attend to a patient in the committed time. […]

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Prime Consult – Onboarding

1. Click here to download the document for Prime Online Onboarding. 2. Click here to download the document for Telemedicine Practice Guidelines. 3. Click here to watch the video for delivering great Online Consultation Experience.

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