Communication – Practo Help

Communicating with your staff and patients

A key feature of Practo Ray is that it allows you to stay in touch with your patients. Apart from regular SMS’s or emails that can be sent to your patients, it even helps you stay on top of all scheduled appointments so that you are always one step ahead. The Communications tab is located […]

Check Upcoming Birthdays and Follow Ups

Step 1 of 2: On the menu bar you will find the ‘Communications’ section. Click on it. Step 2 of 2: To get the entire list of upcoming birthdays and follow ups, click on ‘Upcoming Followups & Birthday Wishes’.

Customer Support

For Providers

You can contact our customer service team at support@practo.com for prompt online assistance with any inquiries or concerns you may have.

For Consumers

You can have a live chat with our agents by downloading the Practo app. Here are the download links:
Android: Click here to download
IOS: Click here to download

Nodal Officer

If your complaint remains unresolved or you are dissatisfied with the response from our support team, you can escalate to our Nodal Officer, Mrs. Chaitra, at practo-nodal-officer-team@practo.com

Grievance Officer

In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Nodal Officer, you can reach out to our Grievance Officer, Mr. Anshul, at practo-grievance-officer-team@practo.com