• CPL Terms – Singapore
  • CPT – Terms & Conditions

Practo Help

Medical Newsletters

  • Volume 1, Edition 4, October-December 2021
  • Volume 1, Edition 3, July-September 2021
  • Volume 1, Edition 2, April-June 2021
  • Volume 1, Edition 1, Jan-Mar 2021

Practo

  • PATIENT RIGHTS AND RESPONSIBILITIES
  • Frequently Asked Questions about Practo

Practo Case Studies

  • Prime Case Studies

  • Ray Case Studies

    Practo Consult

    • Latest Updates

    • List of Specialities for Online Consultation
    • Prime Online – Price Revision
    • Enabling Prime Online
    • FAQs for Practo Consult – Patients
    • FAQs for Practo Consult – Providers

    Practo Feedback

    • Practo Feedback Guidelines for Patients
    • Practo Feedback Guidelines for Healthcare Service Providers
    • What is the new “Get More Feedback” feature?
    • How to make the best of Feedback dashboard?
    • Feedback Blur Feature

    Practo Insta

      Practo Plus

      • Practo Plus Infinity Terms & Conditions
      • FAQs for Practo Plus

      Practo Prime

      • FAQs for Cashless Appointments – Providers
      • Prime Consult – Rescheduling video consultations
      • Prime Consult – Onboarding
      • FAQs for Practo Prime – Patients
      • FAQs for Practo Prime – Providers

      Practo Pro - For Doctors

      • Follow-up in Instant Consultations
      • Role-based access on Practo Pro app
      • How do I enable Caller ID on my iPhone?
      • FAQs for Practo Pro – For Doctors

      Practo Profile

      • How to deactivate ‘book feature’ to encourage social distancing
      • How to make the best of Book Standards Dashboard ?
      • Practo Profile Guidelines for Practice Managers & Doctors
      • A simple guide to creating your Practo Profile
      • Editing your Practo Profile

      Practo Ray

      • App

      • Billing

      • Calendar

      • Communication

      • Contacts

      • Credits

      • CRM

      • Diagnostic Lab Management

      • EMR - Electronic Medical Records

      • Getting Started

      • Inventory

      • Loyalty Management

      • Profiles

      • Reports

      • RPS

      • Settings

      • Staff Management

      • Ray Connect Pricing & FAQs
      • Ray Connect
      • New improvements to the Ray Payment Solution
      • New Navigation

      Practo Ray V7

      • Billing

      • Calendar

      • Settings

      • How do I make my clinic experience contactless?

      Practo Reach

      • How to Change Primary Doctor in Reach Dashboard
      • Practo Reach – FAQs

      Practo Search

      • Practo Instant

      • What is Book ?
      • Why should I use Practo Instant?
      • How to Activate/Deactivate Practo Instant
      • Is Practo Instant a part of Practo Ray or any other Practo services or products?
      • In what cases can Practo deactivate Practo Instant?

      Practo Tab

      • Updating the Practo Tab Application
      • Medical Consent Forms Are Now on Practo Tab!
      • How to Check Feedback in Tab’s Feedback Dashboard
      • Uploading Videos on Practo Tab
      • Practo Tab Delivery

      Practo's Instruction & Policies for Users

      • Click-Wrap Subscription Agreement : Ray
      • Practo Reach and CPT: Terms of Use
      • Click-Wrap Subscription Agreement : Ray & Tab

      Ray Pro

      • How do I send Birthday and Anniversary SMS/Emails to my customers?
      • How can I get a Campaign report or check which customers redeemed offers?
      • How can my customers redeem an SMS offer?
      • How do I send offers to a customer segment?
      • How do I delete an offer or campaign?

      Ray software product updates

      • Ray compliance with GST

        Ray Wellness

        • How do I send Birthday and Anniversary SMS/Emails to my customers?
        • How do I create and send Offers to my customers?

        Security

        • Digital diligence
        • Data Security Measures at Practo
        • Verifying your Mobile Number
        • All about two-factor authentication
        • All about Practo Access Zones

        Terms

        • Practo Terms and Conditions (Applicable only for USA)
        • PRACTO PRIVACY POLICY (Applicable only for USA)
        • Consent Agreement for collecting Feedback(UAE)
        • PRACTO PRIVACY POLICY (Applicable only for UAE)
        • Practo Terms and Conditions (Applicable only for UAE)

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        Customer Support

        For Providers

        You can contact our customer service team at support@practo.com for prompt online assistance with any inquiries or concerns you may have.


        For Consumers

        You can have a live chat with our agents by downloading the Practo app. Here are the download links:
        Android: Click here to download
        IOS: Click here to download


        Nodal Officer

        If your complaint remains unresolved or you are dissatisfied with the response from our support team, you can escalate to our Nodal Officer, Mrs. Chaitra, at practo-nodal-officer-team@practo.com



        Grievance Officer

        In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Nodal Officer, you can reach out to our Grievance Officer, Mr. Anshul, at practo-grievance-officer-team@practo.com

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