What is Ray connect?

Ray Connect is India’s first virtual assistant which takes care of clinic’s overall call management needs and enables instant appointment booking.

At Practo, we understand your aspiration to deliver great experience to patients over calls even when you’re away, which makes us the first choice of customer. Ray connect has been designed with three things in mind- time savings, cost effectiveness and convenience. Our software is specially designed for you and the way you work. Get ready for the most intuitive clinic IVR experience ever


Benefits offered:

  • No patient Loss :  Respond to patients 24X7 and never miss a patient call for appointments during and after clinic hours.
  • Automated appointment booking : Let patients directly book appointments over phone as per your availability without you clicking a single button!
  • Superior call experience : Enable appointment booking, share clinic details (address and timings), capture patient’s’ messages, connect to receptionist/doctor & customise audio recordings.
  • 100% quality monitoring: Keep a close check on quality of every patient engagement with free auto-recording and real time reporting for all calls.  
  • Multi language support: IVR is available in 6 vernacular languages namely- Hindi, Marathi, Tamil, Bengali, Malayalam, Telugu and Kannada.

What makes Ray Connect unique?

  • Ray Connect is India’s only IVR solution catered specifically for clinics
  • It plugs into your Ray software and provides unique unmatched benefits like in-product logs, integration with scheduler and much more
  • Appointment management for patients can be done without have to click a single button
  • Connect offers much better call rates than similar market equivalents
  • Up-times and network connectivity on Ray Connect is one of the best & most reliable in the market
  • Ray Connect offer you customised voice recordings and free activation to call flow setup unlike any other offering


Check out pricing details and frequently asked questions on Ray Connect here.