Patient Rights 

1. Right to Personal dignity

All patients have a right to personal dignity  and the management has a duty to ensure that its staff upholds the human dignity of every patient in all situations.

In circumstances where a female patient needs to be examined during a video consultation, the patient has the right to the presence of another female person during such consultation and the doctor shall appropriately inform the patient. It is the duty of the hospital management to ensure presence of such female attendants in case of female patients. 

2. Right to Privacy 

All patients have the right to privacy All data concerning the patients are kept under secured safe custody and insulated from data theft and leakage.

Practo takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Practo, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

3. Right to confidentiality of information

Patients have the right to confidentiality of all privileged information. The doctors have a duty to hold information about their health condition and treatment plan in strict confidentiality, unless it is essential in specific circumstances to communicate such information in the interest of protecting others or due to public health considerations.

4. Right to explicit consent

Patients have the right to explicit consent. Whenever a doctor or any staff initiates a consultation, they shall take a verbal consent of the patient and document the same before proceeding with the consultation.

5. Right to discontinue Teleconsultation

The patient has the right to discontinue a teleconsultation, if they so choose, at any given point during the period of consultation. 

6. Right to information about treatment and healthcare needs

Every patient has a right to adequate relevant information about the nature, cause of illness, provisional / confirmed diagnosis, proposed investigations and management, and possible complications To be explained at their level of understanding in language known to them. 

They also have the right to information about  treatment options, so that the patient can select what works best for them

7. Right to receive information about expected cost

Every patient and his/her designated caretaker have the right to factual information regarding the expected cost of treatment based on evidence.

8. Right to access medical records

Patients or their authorized individuals have the right to access and receive a copy of their clinical records. Practo ensures that authorized individuals only can access those records. 

9. Right to voice complain 

Every patient and their caregivers have the right to give feedback, make comments, or lodge complaints about the health care they are receiving or had received from a doctor or hospital. This includes the right to be given information and advice on how to give feedback, make comments, or make a complaint in a simple and user-friendly manner

10. Right to Second opinion 

Patient has the right to seek a second opinion on his/her medical condition. 


Patient Responsibilities

  • I will be honest with my doctor & disclose my family/ medical history
  • I will do my best to comply with my doctor’s treatment plan & will display intent to participate intelligently in my medical care by actively involving myself in the prescribed do-at-home activities
  • I will make a sincere effort to understand my therapies which include the medicines prescribed and their associated adverse effects and other compliances for effective treatment outcomes
  • I will have realistic expectations from my doctor and his treatment
  • I will do everything in my capacity to maintain healthy habits & routines that contribute to good health, and take responsibility for my health
  • I will be respecting the doctors and medical staff caring and treating me.
  • I will abide by the rules laid down by the company.