Establishment Experience Index

What is Establishment Experience Index? It is an aggregate score of factors that directly affect patient experience: 1) clinic ratings, 2) recommendation(s) of doctors by patients, and 3) patients’ wait time (as entered in the feedback form). How to ensure the best possible Establishment Experience Index for my establishment? All three factors that influence the […]

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Practo Prime – Terms and Conditions

Practo Prime  – Terms & Conditions   Insertion Order Terms and Conditions   The terms and conditions set herein, shall together, with the IO, be read as Agreement, between Practo and Client, capturing the parties’ common understanding for managing business. However, these terms and conditions do not govern the relationship between an end-user and the […]

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Marking patient no-show from Ray calendar

Patients not showing up for doctor appointments is a widespread phenomenon in India. This can have dire consequences, especially due to the dearth of medical practitioners to address the health concerns of a growing population. Practo now enables doctors to mark “patient no-show” against an appointment. Empowered with this information, Practo can take necessary action […]

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Ray Payment Solution for Instant Cashless Transactions

‘Ray Payment Solution’ allows clinics to collect payments from patients online! Key benefits: The feature is available free of cost. No need for any card machine. Can initiate payments even when patients are not on – premise. Patients can make the payments from the SMS they receive. Get instant payment receipts, SMS confirmations for completed payments […]

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How to Use the Reminder Feature on Ray 6.9

Click on the appropriate time slot that you need the reminder for and select the ‘Reminder’ tab. Select between ‘All Day’ or ‘Custom’ and enter the details of the reminder. When you hit ‘Save’, the reminder will appear at the top of your Calendar in the case of an ‘All Day’ reminder, and against the […]

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How to Use the Block Calendar Feature on Ray 6.9

Click on the ‘Block Calendar’ button at the top left corner of your Calendar screen. A pop-up window will appear where you can select ‘All Day’ or ‘Block Slot’. After you enter the relevant details, the details of appointments be to cancelled due to overlap of time slots will be listed below. When you hit […]

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How to Use the Block Calendar Feature on Ray 6

Click on the ‘Block Calendar’ button at the top left corner of your Calendar screen. Enter details of date and time of the duration for which you will be unavailable. If you already had appointments for the time being blocked on the Calendar, a notification of these will appear on the right side listing all […]

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Ray 7 Treatment Communications

Note: Treatment Communications is now ready and being used by a select set of early adopter doctors. If you want instant access to this feature, please fill this short form to get instant access.   What is treatment communications?  This is our new offering that allows doctors to assign ‘treatment communications plans’ to patients with […]

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Online Appointment Booking Facility: Terms of Service

Definitions Partners Practo’s esteemed Partners are doctors, clinic managers, and other medical practitioners, who are listed and have a profile on www.practo.com and comply with the Terms of Use of www.practo.com. Patients Since it’s Practo’s mission to help mankind lead healthier and better lives, Patients are our motivation to work harder every day. Patients are […]

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Creating Medical Certificate

Go to Records section in your Ray account. Click on the Files tab under the EMR section in the left pane. Click Medical Leave Certificate under Generated Files section and click on the Add button in the top-right corner. The screen displaying the list of your patients will appear. Select a patient from this list. […]

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