What is the new “Get More Feedback” feature?

Overview: We have added a brand new feature to the dashboard that lets you collect feedback from your existing patients. Now, you can add lists of patients on the Feedback dashboard. Practo will send SMS to these patients requesting for their valuable feedback. How does this feature work? Login to Practo and click on the […]

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How to make the best of Feedback dashboard?

How can I activate the private view for feedback? The private view is enabled for all doctors – all doctors will receive a 24 hour private view of feedback to review, reply, contest or raise query accordingly before it gets published on Practo.com. You can access your private view at: https://www.practo.com/health/clinic#/v2/feedback/doctor What are the actions […]

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Feedback Blur Feature

Practo exists to help patients find and decide on the right healthcare service provider. Over the years, we have stumbled and learnt a lot about how feedback works and how we can improve this tool to help both patients and doctors better. To explain our latest feature, we must first understand how healthcare is different and unique […]

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Recommendation Score and Appointment Experience Score

What is Recommendation Score? How is it calculated? Recommendation score is calculated from patient feedback. It is computed by taking into account what percentage of all recommendations are positive. Why is the recommendation score not visible for all doctors? Practo has a display policy of showing recommendation score only if at least 10 recommendations have […]

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Practo Feedback Guidelines for Healthcare Service Providers

Building trust, credibility, and transparency with Practo Feedback We are changing the way India accesses healthcare. We are on a mission to empower patients with the information that they can trust, and we cannot accomplish it without the cooperation of our doctor partners. Feedback is a great way for our clinic/hospital partners to create that […]

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Practo Feedback Guidelines for Patients

Practo Feedback Guidelines for Practo Users Practo collects feedback from patients on their conditions, symptoms and how the doctor helped them get better in order to help other patients choose a doctor that is best suited to solve their health issues. Here are some guidelines to help patients write useful feedback: Keep it Real & […]

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