How to make the best of Feedback dashboard?

How can I activate the private view for feedback? The private view is enabled for all doctors – all doctors will receive a 24 hour private view of feedback to review, reply, contest or raise query accordingly before it gets published on Practo.com. You can access your private view at: https://www.practo.com/health/clinic#/v2/feedback/doctor What are the actions […]

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Feedback Blur Feature

Practo exists to help patients find and decide on the right healthcare service provider. Over the years, we have stumbled and learnt a lot about how feedback works and how we can improve this tool to help both patients and doctors better. To explain our latest feature, we must first understand how healthcare is different and unique […]

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Recommendation Score and Appointment Experience Score

In our endeavour towards making Practo feedback more useful, we have moved to a new system that allows doctors to have a Recommendation Score and Clinics to have Appointment Experience Score. This helps us display feedback for doctors and establishment in a more comprehensive and transparent manner. You can learn more about this in the […]

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Practo Feedback Guidelines for Healthcare Service Providers

Practo Feedback Guidelines for Healthcare Service Providers Practo Feedback is a great way for users to express how their appointment with a healthcare service provider went. It helps other people looking for similar services make an informed decision. Moreover, it helps healthcare service providers understand how the consultation worked for their users. If a healthcare […]

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Practo Feedback Guidelines for Patients

Practo Feedback Guidelines for Practo Users Practo collects feedback from a patient on their condition, symptoms and how the doctor helped them get better in order to help other patients like them, choose a doctor that is best suited to solve their health issues. Here are some guidelines to help patients write useful feedback: Keep […]

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