This feature is part of Practo Ray Pro. Step 1: To create a SMS Campaign to your customers, you need to first create an offer. You can create an offer from the Settings Menu. Click on the settings icon in the top right corner, and click on Settings. Step 2. On the Navigation Menu on the […]
How can I get a Campaign report or check which customers redeemed offers?
This feature is part of Practo Ray Pro. You can track both offer-wise and campaign-wise redemptions. Tracking offer redemption You can track offer-wise redemptions and generate a report from the Reports menu. Go to Reports and choose ‘Income’. Now navigate to the bottom right corner and choose the offer for which you want a report. Tracking […]
How can my customers redeem an SMS offer?
This feature is part of Practo Ray Pro. How can my customers redeem a SMS offer or avail discounts? The prefilled SMS text that you send to customers contains an offer code. In case you choose to customize the text, we recommend that you include the offer code in your SMS. You customers can show the […]
How do I send offers to a customer segment?
This feature is part of Practo Ray Pro. How do I send offers to a select audience, for example only female customers? Practo Ray CRM offers you 5 pre-selected segments, known as ‘Groups’. These are: All customers All female customers All male customers Female customers under 30 Female customers over 30 To send a campaign to […]
How do I delete an offer or campaign?
This feature is part of Practo Ray Pro. Campaigns once sent cannot be deleted. However, you can delete offers by following these steps: You can see the list of offers that you’ve made in the Settings menu. Click on the settings icon, and click on Offers. Here you’ll see a list of the offers that you’ve made. […]
How do I edit and resend SMS campaigns?
This feature is part of Practo Ray Pro. How to I edit a SMS campaign? You can edit your SMS campaign from the SMS Center. Here you can change the recipients for the offer you’ve chosen on the left, and change the content of the message on the right. How do I resend a SMS campaign? […]