Change Phone Number/Email ID in My Account

Log into accounts.practo.com with your registered user id/phone number. Click on the Edit Account button. Click on the Change option next to the Email Id/Mobile Number field. You’ll be directed to the page where you can update your email ID/mobile number. Hit the Change Email/Change Mobile Number button. You’ll get following notification on your screen. […]

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Printing Clinical Notes and Vital Signs

How do I print Clinical Notes and Vital Signs? You can directly print Clinical Notes and Vital Signs along with your prescriptions. Here’s how you do it. Click on Records, and then click on Prescriptions under EMR. You’ll see the list of prescriptions you’ve made. Scroll to the prescription you want to print, and click on the drop-down option […]

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All about Practo Access Zones

What is Practo Access Zone? Practo Access Zones prevents unauthorized access of Practo Ray from outside your practice premises. You can block users from accessing Practo Ray if they are not using the practice Internet. Only those users who access Practo Ray using a particular Internet connection (specified by you), can access your Practice data stored in Practo […]

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How do I avoid overbooking a Venue?

Appointment Categories for booking a Venue For procedures like surgeries or examinations requiring specialized equipment, there is a chance that two patients are scheduled at the same time or for overlapping time periods. That results into inconvenience for patients, doctors, and staff alike. To avoid such situations, it is recommended to use “Appointment Categories” option […]

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How do I sync my calendar to other calendar apps?

Go to Settings > Calendar > Subscribe   You will see the list of doctors in your practice, and a link corresponding to their names. Google Calendar Sync: If you want to Sync it to your Google Calendar, copy the link by clicking on the copy button. Go to your Google Calendar (calendar.google.com) and click on the […]

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Setting up Hello for your practice

Practo Hello is currently discontinued and is available only for existing Hello users. You would need to setup the Practo Hello service to specify how your IVR service would ‘speak’ to you patients.  To do this, click on it the Hello tab on your menu bar. Click on Call Flow Setup.  You will see the […]

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Automatic ID Generation for Patients and Invoices

Auto ID Generation: You can automatically generate identification numbers for new patients and new bills that are added to your Practo Ray account. This function is enabled by default when you create your account. In order to view this function, click on the Settings icon on the top-right corner. You will see a drop down menu, […]

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How to change the password for your Practo Ray account

You can change the password for your Practo Ray account at any time. To change the password, click on the Settings icon on the top-right corner. You will see a drop down menu, click on ‘My Account’ here. You will be taken to your accounts page. Select the option to ‘Change password’ by clicking it. […]

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How to set your clinic timings

To set your clinic timings,  go to the top-right corner and click on the Settings Icon and click on Settings.  Click on ‘Calendar’ located on the left side menu on this page. This will take you to the Practice timings page where you can set the specific timings for your clinic.   If the clinic […]

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Activating Email and SMS notifications for your staff

Using the notifications feature helps your clinic and your staff to stay updated at all times. The multi-channel notifications ensure that they never miss out an appointment. You can choose what kind of notifications need to be sent to doctors/staff that are working at your clinic. To activate Email and SMS notifications to your staff, […]

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