Practo Care Plan is an annual membership that offers affordable and convenient healthcare access for you and your family. It includes both video and physical consultations at a significantly reduced cost.
How much does the plan cost?
The plan costs ₹1999 + GST per year.
What does the plan include?
The plan includes 36 Instant video consultations and 12 physical appointments with doctors covered under the Care Plan.
Is there a limit on how many consultations I can use per month?
You can use up to 3 video and 3 physical consultations per month. Also you can only do 1 video consultation at a time, you can do the next video consultation only after the 1st one is complete.
Is there a limit per clinic or hospital?
Yes, you can have a maximum of 3 physical consultations per year at the same clinic or hospital.
What is the maximum value covered for a physical consultation?
The plan covers up to ₹1000 per physical consultation. If the consultation fee is higher, you will need to pay the difference.
Can I carry forward unused consultations to the next month?
No, unused consultations do not roll over to future months.
What if I exceed the monthly consultation limit?
You will need to pay the full consultation fee outside the plan if you exceed the monthly limits.
Who can be included in the plan?
The plan covers 4 adults (18+ years) and 2 children (under 18 years). All must be added to your Practo account.
Can I change or update family members during the year?
No, once added, family members cannot be changed for the duration of the plan year.
How do I book a video consultation under the plan?
You can book it instantly via the Practo app by going to the Instant Video Consultation section on the home screen.
How do I book a physical appointment and avail the free appointment at the clinic/hospital?
Search for doctors and clinics marked with the Care Plan badge and book an appointment on Practo. The plan only covers appointments booked on the Practo app. At the clinic just scan the UPI QR code by going to the appointment page on the Practo app. Practo will instantly pay the clinic or hospital.
What if the doctor I want to consult is not part of the Care Plan network?
You can still consult, but the plan benefits won’t apply. You’ll need to pay the full fee.
Can I consult specialists like dermatologists, gynecologists, or pediatricians?
Yes, the plan covers all specialities for physical consultations listed under Practo’s Care Plan network. For instant video consultations the plan covers all specialities except Psychology and Psychological Counselling.
What happens if the consultation fee is below ₹1000?
Practo will cover the full amount of the consultation, up to ₹1000.
What happens if the fee is more than ₹1000?
You’ll need to pay the difference out of pocket.
Can I cancel the plan and get a refund?
If you cancel the plan, the full amount of services utilized till the time of cancellation will be recovered and only the balance amount if any will be refunded.
Can I use this plan in all cities?
Yes, wherever Practo has a Care Plan-enabled provider network.
Is the plan valid for lab tests or diagnostics?
No, this plan currently covers consultations only. Labs are not included.
How do I know if a doctor or clinic is part of the Care Plan?
You’ll see a special Care Plan badge next to participating doctors and clinics on the app.
What if I face an issue during a consultation?
You can reach out to Practo support via the app for quick resolution.