Notifications – Practo Help

Activating Email and SMS notifications for your staff

Using the notifications feature helps your clinic and your staff to stay updated at all times. The multi-channel notifications ensure that they never miss out an appointment. You can choose what kind of notifications need to be sent to doctors/staff that are working at your clinic. To activate Email and SMS notifications to your staff, […]

Activating notifications for doctors

Activating notifications for doctors You can choose what kind of notifications need to be sent to doctors that are working at your clinic. This is done when you add a new doctor to your practice. Click on the Settings icon on the top-right corner. You will see a drop down menu, click on ‘Settings’ here. […]

Customer Support

For Providers

You can contact our customer service team at support@practo.com for prompt online assistance with any inquiries or concerns you may have.

For Consumers

You can have a live chat with our agents by downloading the Practo app. Here are the download links:
Android: Click here to download
IOS: Click here to download

Nodal Officer

If your complaint remains unresolved or you are dissatisfied with the response from our support team, you can escalate to our Nodal Officer, Mrs. Chaitra, at practo-nodal-officer-team@practo.com

Grievance Officer

In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Nodal Officer, you can reach out to our Grievance Officer, Mr. Anshul, at practo-grievance-officer-team@practo.com