Prescriptions – Practo Help

Prescription Print Settings

To change your prescription print settings, click on the Settings icon on the top-right corner. You will see a drop down menu, click on ‘Settings’ here. You will be directed to a new page with a list of the left side. Click on ‘Printouts’ from within the list on the left side of your screen. Click […]

Using Automated Prescriptions

Practo Ray allows you to bid goodbye to handwritten prescriptions. This not only makes things easier for you, it also helps your patients to view their prescriptions whenever they need them. To view prescriptions, log into your Practo Ray account. Once you have logged into your account, locate the EMR tab on the menu bar […]

Customer Support

For Providers

You can contact our customer service team at support@practo.com for prompt online assistance with any inquiries or concerns you may have.

For Consumers

You can have a live chat with our agents by downloading the Practo app. Here are the download links:
Android: Click here to download
IOS: Click here to download

Nodal Officer

If your complaint remains unresolved or you are dissatisfied with the response from our support team, you can escalate to our Nodal Officer, Mrs. Chaitra, at practo-nodal-officer-team@practo.com

Grievance Officer

In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Nodal Officer, you can reach out to our Grievance Officer, Mr. Anshul, at practo-grievance-officer-team@practo.com