How to Change Phone Number and Email Address in Ray

Go to the Profiles section in your Ray account.
Locate your name on this page and click on Edit Profile button.
Go to the Contact section and click on the Edit button.
Change your mobile number and/or your email id and click save.
You’ll be notified that your changes are saved.

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Customer Support

For Providers

You can contact our customer service team at support@practo.com for prompt online assistance with any inquiries or concerns you may have.

For Consumers

You can have a live chat with our agents by downloading the Practo app. Here are the download links:
Android: Click here to download
IOS: Click here to download

Nodal Officer

If your complaint remains unresolved or you are dissatisfied with the response from our support team, you can escalate to our Nodal Officer, Mrs. Chaitra, at practo-nodal-officer-team@practo.com

Grievance Officer

In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Nodal Officer, you can reach out to our Grievance Officer, Mr. Anshul, at practo-grievance-officer-team@practo.com

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