New Navigation

What has changed? You use the navigation bar to access all of Practo Ray’s features. You’ll be able to find the navigation bar at the left of the screen. When you hover your cursor over it, it slides out to reveal all the features you need, like so: When you move your cursor away, it […]

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Online Appointment Booking Facility: Terms of Service

Definitions Partners Practo’s esteemed Partners are doctors, clinic managers, and other medical practitioners, who are listed and have a profile on www.practo.com and comply with the Terms of Use of www.practo.com. Patients Since it’s Practo’s mission to help mankind lead healthier and better lives, Patients are our motivation to work harder every day. Patients are […]

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Using Ophthalmology EMR

What is this Feature? With the Ophthalmology EMR you can: Add Visual Acuity Tests and Detailed eye examination results in Clinical Notes. Generate, print and share Lens prescriptions. Send automated reminders to change contact lens for disposable contact lens users. Send automated eye checkup reminders. How do I add Visual Acuity Tests? You can add them […]

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Change Phone Number/Email ID in My Account

Log into accounts.practo.com with your registered user id/phone number. Click on the Edit Account button. Click on the Change option next to the Email Id/Mobile Number field. You’ll be directed to the page where you can update your email ID/mobile number. Hit the Change Email/Change Mobile Number button. You’ll get following notification on your screen. […]

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Getting Login Details if You are Already Listed on Practo

Steps to get login details if: Your Ray account is active: You’ll get an invite on your registered email id. Accept the invite and create a password for your account. If the Ray link is not created: Click on the Claim Profile link in your public profile and request login details. An invite will be […]

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A simple guide to creating your Practo Profile

It’s important to establish your presence digitally to be able to expand your base and reach out to new patients. With a Practo Profile, you can connect to potential patients in no time. It helps you: Connect with patients directly Maintain digital presence Respond to patients and their queries The listing on Practo comes absolutely […]

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Adding Appointment in Ray App

Go to the Ray app and click the “+” symbol highlighted in the following picture. Select your patient from the list. Fill in the details including appointment date and time. Click Save.

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Creating Medical Certificate

Go to Records section in your Ray account. Click on the Files tab under the EMR section in the left pane. Click Medical Leave Certificate under Generated Files section and click on the Add button in the top-right corner. The screen displaying the list of your patients will appear. Select a patient from this list. […]

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How to Check Feedback in Tab’s Feedback Dashboard

Switch on your Practo Tab and click on the hamburger (triple bar) icon on the top-left corner of the screen. Select Feedback from the navigation menu. The following screen showing Feedback Summary appears. You can have a quick glance at total recommendations, clinic experience, waiting time, ambience, etc. in this section. If you wish to […]

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Adding a Doctor’s Unavailability to the Calendar

Go to the Calendar section in your Ray account and select the name of the unavailable doctor from the left side pane. The doctor’s calendar is displayed. Choose the date and click on the time slot for which the doctor will be unavailable.  Select Event on the page which appears on your screen. Check if […]

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