As we continue to strengthen the telemedicine experience, we have developed this policy to ensure that patients receive the same trust, empathy, and professionalism virtually as they do in person.
For doctors using telemedicine, this policy can ensure patients always feel safe thereby upholding the trust we have built together over the years.
1. Professional Presence
Why it matters:
First impressions are formed quickly. A professional, approachable appearance can greatly boost a patient’s confidence and trust in the consultation.
What typically works well:
- Clean, well-ironed clothing (formal wear, kurta, saree/salwar/kurti/top, or clinic-appropriate attire).
- Groomed hair and a calm, composed appearance.
- Optional touches like a white coat or stethoscope subtly signal clinical readiness.
We understand the diversity of individual styles and settings, and this is not meant to impose uniformity — rather, to maintain warmth, professionalism and credibility during video consults.
2. Visual Setting & Background
Why it matters:
The space around you during a teleconsultation sets the tone — just as your clinic room does in person. Patients feel more at ease when the setting is calm, neutral, and clearly focused on their care.
What helps create a great impression:
- Soft, uniform lighting on your face.
- A quiet, neutral background — like a plain wall or simple home office.
- A steady camera and clear video feed.
Consultations from home are fine — with thoughtful care on a neutral setup will help foster patient trust.
3. Posture and Presence
Why it matters:
In a virtual world, how we sit and move can shape how present we appear. Upright posture, centered body orientation, and minimal movement help patients feel heard, and respected.
Simple things that help:
- Sitting at a desk or firm surface, camera eye-level.
- Maintaining an open, attentive posture.
- Reducing unnecessary movement or distractions.
A stable, composed posture signals focus and respect.
4. Eye Contact and Attentiveness
Why it matters:
Patients notice when they’re seen and heard— even virtually. Glancing at the screen or camera, nodding occasionally, and avoiding multitasking can make patients feel truly seen.
Engagement cues include:
- Making virtual eye contact with the screen or camera.
- Minimizing background distractions or phone use.
- Responding with subtle expressions that show you’re present.
Even small gestures — like a pause to listen — can reassure a nervous patient.
5. Visibility and Framing
Why it matters:
A clear view of your face helps patients feel more connected. Ideally, the frame including your head and shoulders should be well-lit and remain steady throughout.
Tips that enhance clarity:
- Camera at eye level.
- Good lighting — avoiding strong backlight or shadows.
- A centered frame with minimal shaking.
These small adjustments elevate the overall consultation experience and help build credibility and strong doctor-patient relationships.
Practices That May Undermine Patient Confidence/ Situations to avoid
There may be occasional instances where virtual consults happen in less-than-ideal settings — such as during transit or from highly informal spaces. In such cases, we request rescheduling, as it can affect patient trust and platform credibility.
Safety and Security
Your safety and security are our top priorities, and we ensure they are never compromised. Every video consultation you conduct with patients is fully secure and protected with end-to-end encryption. We deeply value your privacy and uphold the highest standards of confidentiality to foster a relationship built on trust.
In Conclusion
This policy is a guide to help elevate the virtual care experience for both patients and doctors. It is set to reinforce trust, professionalism, and empathy in every consultation through shared standards thereby improving health outcomes.
We are deeply grateful for the time and compassion you bring to each patient interaction. With our continued partnership, we aim to further elevate the virtual consultation experience thereby making quality healthcare truly accessible to all.