Prime Consult – Onboarding

1. Click here to download the document for Prime Online Onboarding.

2. Click here to download the document for Telemedicine Practice Guidelines.

3. Click here to watch the video for delivering great Online Consultation Experience.

Customer Support

For Providers

You can contact our customer service team at support@practo.com for prompt online assistance with any inquiries or concerns you may have.

For Consumers

You can have a live chat with our agents by downloading the Practo app. Here are the download links:
Android: Click here to download
IOS: Click here to download

Nodal Officer

If your complaint remains unresolved or you are dissatisfied with the response from our support team, you can escalate to our Nodal Officer, Mrs. Chaitra, at practo-nodal-officer-team@practo.com

Grievance Officer

In the unlikely event that your issue remains unresolved to your satisfaction despite escalating to our Nodal Officer, you can reach out to our Grievance Officer, Mr. Anshul, at practo-grievance-officer-team@practo.com

1. Click here to download the document for Prime Online Onboarding. 2. Click here to download the document for Telemedicine Practice Guidelines. 3. Click here to watch the video for delivering great Online Consultation Experience.

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Practo Prime Integration

1. Click here to download the document for Prime Online Onboarding.

2. Click here to download the document for Telemedicine Practice Guidelines.

3. Click here to watch the video for delivering great Online Consultation Experience.