Practo Technologies Private Limited (“us”, “we”, or “Practo”, which also includes its affiliates) is the author and publisher of the internet resource www.practo.com (“Website”) on the world wide web as well as the software, services and applications provided by Practo, including but not limited to the mobile application ‘Practo’(together with the Website, referred to as the “Services”). It has further licensed the Website and the mobile application to Practo Pte Limited (Singapore), Dubai Branch in the United Arab Emirates (‘UAE’) region.

This privacy policy (“Privacy Policy“) explains how we collect, use, share, disclose and protect Personal Data about the Users of the Services, including the Practitioners (as defined in the Terms of Use set out in the Practo Terms and Conditions, which may be accessed via the following weblink[INSERT link](the “Terms of Use”)), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your Personal Data. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

• WHY THIS PRIVACY POLICY?
  This Privacy Policy is published in compliance with, inter alia:
• Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data (‘’the Data Protection Law’’);
• Federal Law No. 2 of 2019 Concerning the Use of Information and Communication Technology (ICT) in Health Fields; and
• Ministerial Decision No. 51/2021 On the Cases of Allowing the Storage and Transfer of Medical Data and Information Out of the State.
• This Privacy Policy states the following:
  • The type of information collected from the Users, including Personal Data (as defined in paragraph 2 below) and Sensitive Personal Data (as defined in paragraph 2 below) relating to an individual;
  • The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
  • How and to whom Practo will disclose such information.
• COLLECTION OF PERSONAL DATA
  Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Practo. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
  • contact data (such as your email address and phone number);
  • demographic data (such as your gender and your date of birth);
  • data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
  • other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters) including any images and other documents/files;
  • data shared by the Practitioners pertaining to the treatment availed by you.
• The information collected from you by Practo may constitute ‘Personal Data’ or ‘Sensitive Personal Data under the Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data (‘’the Data Protection Law’’).
  “Personal Data” is defined under the Data Protection Law to mean any data related to a specific natural person or related to a natural person that can be identified directly or indirectly by linking the data, through the use of identification elements such as his/her name, voice, image, identification number, his/her electronic identifier, his/her geographical location, or by one or more physical, physiological, economic, cultural or social characteristics..
  The Data Protection Law further defines “Sensitive Personal Data” of a person to mean any data which directly or indirectly reveals a natural person’s family, ethnic origin, political or philosophical opinions, religious beliefs, criminal record, biometric data, or any data relating to such person’s health and physical, psychological, mental, genetic or sexual condition, including information related to the provision of healthcare services to him/her which reveals his/her health status. Practo will be free to use, collect and disclose information that is freely available in the public domain without your consent.
• PRIVACY STATEMENTS
  • 1ALL USERS NOTE:
    This section applies to all users.
    • 1.1Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Practo immediately.
    • 1.2An indicative list of information that Practo may require you to provide to enable your use of the Services is provided in the Schedule annexed to this Privacy Policy.
    • 1.3All the information provided to Practo by a User, including Personal Data or any Sensitive Personal Data, is voluntary. You understand that Practo may use certain information of yours, which has been designated as Personal Data or ‘Sensitive Personal Data ’ under the Data Protection Law, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (d) debugging customer support related issues, (e) for the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction. Practo also reserves the right to use information provided by or about the End-User for the following purposes:
      1. Identifying You.
      2. Publishing such information on the Website in relation to content posted by you on the Website

• Contacting End-Users for offering new products or services.

1. Contacting End-Users for taking product and Service feedback.
2. Analyzing software usage patterns for improving product design and utility.
3. Analyzing anonymized practice information for commercial use.

• Processing payment instructions including those through independent third party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.

• If you have voluntarily provided your Personal Data to Practo for any of the purposes stated above, you hereby consent to such collection and use of such information by Practo. However, Practo shall not contact You on Your telephone number(s) for any purpose including those mentioned in this sub-section 4.1(iii), if such telephone number is registered with the Do Not Call registry (“DNCR Registry”) without your express, clear and un-ambiguous written consent.
• 1.4Collection, use and disclosure of information which has been designated as Personal Data or Sensitive Personal Data’ under the Data Protection Law requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.
• 1.5Practo does not control or endorse the content, messages or information found in any Services and, therefore, Practo specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Practo relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Practo relating to the same.
• 1.6You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Data changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through privacy@practo.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Practo has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Practo may, at its sole discretion, discontinue the provision of the Services to you. There may be limited circumstances where Practo will not correct, delete or update your Personal Data, including (a) where required by applicable laws and regulations; and (b) if the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
• 1.7 Under the Data Protection Law, you have various rights, including the right to: (a) access your Personal Data or Sensitive Personal Data; (b) ask us to correct incomplete or inaccurate data we hold about you; (c) ask us to erase your Personal Data or Sensitive Personal Data; (d) ask us to restrict or stop our processing of your Personal Data or Sensitive Personal Data; (e) object to how we are using your Personal Data or Sensitive Personal Data; and (f) withdraw your consent to us handling your Personal Data or Sensitive Personal Data.
• If you wish to cancel your account or request that we no longer use your information to provide you Services, please contact us through support@practo.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services or as required under applicable laws and regulations. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Practo being unable to provide you with its Services or terminating any existing relationship Practo may have with you.
• 1.8If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at support@practo.com .
• 1.9Practo may require the User to pay with a credit card, wire transfer, debit card or cheque for Services which are payable. Practo will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Practo provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
• 1.10Due to the communications standards on the Internet, when a User or the End-User or anyone visits the Website, Practo automatically receives the URL of the site from which anyone visits. Practo also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Practo improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, Practo may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
• 1.11The Website uses temporary cookies to store certain information (that is not Sensitive Personal Data) that is used by Practo and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Practo may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any Personal Data of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.
• 1.12 A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with the doctors by providing their name and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Data allowing others, including Practo, to identify the User: name and contact number. Other information requested on the registration page, including the ability to receive promotional offers from Practo, is optional. Practo may, in future, include other optional requests for information from the User to help Practo to customize the Website to deliver personalized information to the User.
• 1.13Practo does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Practo is not responsible or liable. Accordingly, Practo does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Practo guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Practo of the website, the website’s provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. Practo encourages the User to read the privacy policies of that website.
• 1.14The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Practo representatives or agents, and their opinions or statements do not necessarily reflect those of Practo, and they are not authorized to bind Practo to any contract. Practo hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
• 1.15Practo maintains a strict “No-Spam” policy, which means that Practo does not intend to sell, rent or otherwise give your Personal Data to a third party without your consent.
• 1.16Practo has implemented best international market practices and security policies, rules and technical measures to protect the Personal Data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Practo shall not be held liable for any loss whatsoever incurred by the User.
• 1.17 By using Practo, you acknowledge and provide your express written consent to the processing, transfer and storage of your Personal Data outside the United Arab Emirates by and to our affiliated group companies. Practo implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Practo’s business. Where we transfer your Personal Data as stated above to third parties, we aim to ensure a similar degree of protection is afforded to the Personal Data by such third parties through the use of strict contractual obligations.

  3.1.18Practo takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Data in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Practo, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

3.2PRACTITIONERS NOTE:
This section applies to all Practitioners.

• 2.1As part of the registration as well as the application creation and submission process that is available to Practitioners on Practo, certain information, including Personal Data or Sensitive Personal Data is collected from the Practitioners.
• 2.2All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Data or Sensitive Personal Data to Practo, failing which they are required to leave the Services, including the Website immediately.
• 2.3Practitioners’ personally identifiable information, which they choose to provide to Practo, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by Practo. You will be the owner of your information and you consent to Practo collecting, using, processing and/or disclosing this information for the purposes hereinafter stated.Practo may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes. Practo also reserves the right to use information provided by or about the Practitioner for the following purposes:
  1. Publishing such information on the Website.
  2. Contacting Practitioners for offering new products or services subject to the telephone number registered with the DNCR Registry.

• Contacting Practitioners for taking product feedback.

1. Analyzing software usage patterns for improving product design and utility.
2. Analyzing anonymized practice information including financial, and inventory information for commercial use.

• 2.4Practo automatically enables the listing of Practitioners’ information on its Website for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and the Practitioner information listed on Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by Practo and is provided to Practo by Practitioners who wish to enlist themselves on the Website, or is collected by Practo from the public domain. Practo displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. Practo will, however, take reasonable steps to ensure the accuracy and completeness of this information.

• 2.5Practo may also display information for Practitioners who have not signed up or registered for the Services, provided that the information is obtained from official sources in the public domain. Such Practitioners are verified by Practo or its associates, and Practo makes every effort to capture accurate information for such Practitioners. However, Practo does not undertake any liability for any incorrect or incomplete information appearing on the Website for such Practitioners. A complete set of Practitioner’s rights in relation to their Personal Data are set out in 3.1.7 of the Privacy Policy.
• 3END-USERS NOTE:
  This section applies to all End-Users.
  • 3.1As part of the registration/application creation and submission process that is available to End-Users on this Website, certain information, including Personal Data or Sensitive Personal Data is collected from the End-Users.
  • 3.2All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Data or Sensitive Personal Data to Practo, failing which they are required to leave the Practo immediately. A complete set of your rights in relation to your Personal Data are set out in 3.1.7 of the Privacy Policy.
  • 3.3If you have inadvertently submitted any such information to Practo prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to privacy@practo.com, inquire whether Practo is in possession of your Personal Data, and you may also require Practo to delete and destroy all such information.
  • 3.4End-Users’ personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by Practo from End-Users (such as, patterns of utilization described above) and is exclusively owned by Practo. Practo may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes. In particular, Practo reserves with it the right to use anonymized End-User demographics information for the following purposes:
    1. Analyzing software usage patterns for improving product design and utility.
    2. Analyzing such information for research and development of new technologies.

• Using analysis of such information in other commercial product offerings of Practo.

1. Sharing analysis of such information with third parties for commercial use.

• 3.5Practo will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by logging into their “Account” at www.practo.com and changing the account settings.
• 3.6At times, Practo conducts a User survey to collect information about End-Users’ preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, Practo may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that Practo collects in the registration process and through surveys is used to help Practo improve its Services to meet the needs and preferences of End-Users.
• 3.7Practo may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Practitioners.
• 3.8All Practo employees and data processors, who have access to, and are associated with the processing of Sensitive Personal Data, are obliged to respect the confidentiality of every End-Users’ Personal Data or Sensitive Personal Data and Information. Practo has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all Personal Data from the point of collection to the point of destruction. Any third-party data processor to which Practo transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
• 3.9To the extent necessary to provide End-Users with the Services, Practo may provide their Personal Data to third parties as follows:
  1. Affiliated group companies who provide IT and system administration, data processing, product and business development and back-office services.
  2. Healthcare Providers/Clinics with whom End-Users have booked appointments through our Website.

• Service providers who provide IT, system administration and payment processing services.

1. Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.
2. Regulatory authorities in the United Arab Emirates who require reporting of processing activities in certain circumstances.
3. Third parties as part of a reorganization or a sale of the assets of a Practo corporation division or company.

• We require all third parties to respect the security of your Personal Data and to treat it in accordance with the applicable laws and regulations. We do not allow any of the above third parties to use your Personal Data for their own purposes and only permit them to process your Personal Data in accordance with our specific instructions.
•  

• 4CASUAL VISITORS NOTE:
  • 4.1No Sensitive Personal Data is automatically collected by Practo from any casual visitors of this website, who are merely perusing the Website.
  • 4.2Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Website immediately.
  • 4.3If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by Practo. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as Practo cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
  • 4.4You are not a casual visitor if you have willingly submitted any Personal Data to Practo through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.
• CONFIDENTIALITY AND SECURITY
  • 1Your Personal Data is maintained by Practo in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Practo takes all necessary precautions to protect your Personal Data both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected, the applicable laws and regulations and the nature of Practo’s business.
  • 2No administrator at Practo will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Practo does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Practo by sending an email to support@practo.com You shall be liable to indemnify Practo due to any loss suffered by it due to such unauthorized use of your account and password.
  • 3Practo makes User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, in accordance with this Privacy Policy and Terms of Use, and binds only its employees to strict confidentiality obligations.
  • 4Notwithstanding the above, Practo is not responsible for the confidentiality, security or distribution of your Personal Data by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Practo shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Practo including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
• CHANGE TO PRIVACY POLICY
  Practo may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Practo treats User’s personally identifiable information, or in the Privacy Policy itself, Practo will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact support@practo.com to deactivate your account. Unless stated otherwise, Practo’s current Privacy Policy applies to all information that Practo has about you and your account.
  If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
• CHILDREN’S AND MINOR’S PRIVACY
  Practo strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Practo Website and Services are not intended for use by minors, Practo respects the privacy of minors who may inadvertently use the internet or the mobile application.
• CONSENT TO THIS POLICY
  You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Practo using, collecting, processing and/or disclosing your Personal Data in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use.
• ADDRESS FOR PRIVACY QUESTIONS
  Should you have questions about this Privacy Policy or Practo’s information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by Practo in accordance with the provisions of the Data Protection Law. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your Personal Data. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:
  Name: Surabhi Patodia
  Practo Technologies Pvt Ltd
  WeWork Salarpuria Symbiosis,
  Arekere Village, Begur Hobli,
  Bannerghatta Road,
  Bangalore – 560076.
  Email: privacy@practo.com

SCHEDULE

Indicative List of Information by Nature of Service

• End-Users using the Website by registering for an account on the Website or ‘Practo’ mobile application:
  You can create an account by giving us the information set out in the table below. This is to enable us to provide you with the facility to use the account to book your appointments and store other health related information.
  Against every Practitioner listed in Practo.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by Practo, and the records of such calls are recorded and stored in Practo’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call, Practo hereby reserves the right to not provide you the Services for which such Personal Data is sought. Such records are dealt with only in accordance with this Privacy Policy.

End-User Information
Name	Mandatory
Contact Number	Mandatory
Email ID	Optional
Gender	Optional
Date of Birth	Optional
Blood Group	Optional
Marital Status	Optional
Height	Optional
Weight	Optional
Emergency Contact	Optional
Location	Optional

 

• End-Users using the Website without registering for an account on the Website or ‘Practo’ mobile application (i.e., ‘Guest’ End-User):
  You can use the Website without registering for an account, but to book an appointment, you may be asked certain information (including your name and contact number, and such other information as requested when you choose to use the Services without registration) to confirm the appointment.
  Against every Practitioner listed in Practo.com, you may see a ‘show number’ option. When you choose this option, you choose to call the number through a free telephony service provided by Practo, and the records of such calls are recorded and stored in Practo’s servers. Such call will have an IVR message stating the purpose of recording your calls and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such call, Practo hereby reserves the right to not provide you the Services for which such Personal Data is sought. Such records are dealt with only in accordance with this Privacy Policy.
•  
• Practitioner availing of the free listing service on the Website or ‘Practo’ mobile application by registering for an account:
  As a Practitioner, you may be required to provide us with information as set out in the table below to create an account. Practo may send email and/or SMS confirmations or other communications to End-Users in connection with their bookings, appointments or other interactions with you, if such interactions have been facilitated by Practo.

 

Practitioner Information
Name	Mandatory
Gender	Mandatory
City	Mandatory
Primary Contact No.	Mandatory
Primary Email ID	Mandatory
Practicing Start Year	Mandatory
Experience Years	Mandatory
Languages	Mandatory
Title	Mandatory
Photo URL	Mandatory
Subspecializations	Mandatory
Qualifications_Degree	Mandatory
Qualifications_Institute	Mandatory
Qualifications_Year	Mandatory
Registration_Year	Mandatory
Registration_Council Name	Mandatory

 

Clinic/Hospital Information
Name	Mandatory
Address	Mandatory
Latitude	Mandatory
Longitude	Mandatory
Locality	Mandatory
City	Mandatory
Contact No.	Mandatory
Email ID	Mandatory
Practice Type	Mandatory
Services	Mandatory
Speciality	Mandatory
Timings	Mandatory

 

• Practitioner availing of the free listing service on the Website or ‘Practo’ mobile application without registering for an account:
  As a Practitioner, you may avail of the listing service without registering for an account by providing information such as yourname, contact number, email address, and such other information as requested by any of Practo’s employees or agents who contact you in person or by telephone. In such event, Practo will maintain this information if and until you choose to register for an account, for which Practo may contact you from time to time. Practo will, after such information is collected from you, send you a confirmation email confirming the information provided and the fact that you will be listed on the Website. In the event you do not wish to be so listed on the Website, please inform Practo immediately at support@practo.com
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Online Appointment Booking Facility: Terms of Service

https://help.practo.com/practo-ray/calendar/online-appointments-terms-of-service/

Online Appointment Booking Facility: Terms of Service

Home / Online Appointment Booking Facility: Terms of Service

Definitions

Partners

Practo’s esteemed Partners are doctors, clinic managers, and other medical practitioners, who are listed and have a profile on www.practo.com and comply with the Terms of Use of www.practo.com.

Patients

Since it’s Practo’s mission to help mankind lead healthier and better lives, Patients are our motivation to work harder every day. Patients are defined as consumers who are seeking healthcare services from our Partners.

Practo.com

Practo.com is a web/app based platform designed/developed and owned by Practo, for our partners to offer their consultation time as appointments and for patients to book these appointments online. Availing services offered by Practo.com is subject to fulfilment of Terms of Service of Practo.com.

Online Appointments Booking Facility

Online Appointment Booking is a facility offered by Practo.com to patients for booking appointments online with our partners.

Terms of Service

Set of best practices and rules that govern the continued availability of online appointment booking facility to our partners listed on Practo.com

Objectives of Online Appointment Booking Facility

The two-fold objective of Practo.com is to ensure:

• Excellent experience for our patients by minimizing their waiting time
• Excellent experience for our partners by maximizing their utilization of time
• Mandatory Terms of Service for Partners
• Every doctor should honour all appointments booked via Practo.com.
• It is mandatory that the patient meets the same doctor with whom the appointment has been confirmed.
• The doctor should communicate about any expected delay/cancellation at least 2 hours prior to the scheduled time of appointment.

Non-compliance to the above will lead to poor patient experience and may attract penalties from Practo including, but not limited to, withdrawal of the ‘Book’ Privilege button and might have an adverse effect on the relevance score of the establishment on www.practo.com. Practo reserves the right to withdraw the ‘Book’ privilege button.

Mandatory Terms of Service for Patients

• ‘Instant – Book Appointment’ button on Practo.com is a privilege given to the Patient, Practo reserves the right to withdraw this in case of repeated instances of “Patient No Show”.

Privileges for Partners

For complying with the terms of service on Practo.com the partners will be offered following privileges:

Online Appointments Booking Facility

• Patients can seamlessly book appointments 24×7 on practo.com or Practo App.
• Improve relevance score on Practo.com.

Practo provides the services on “as is” and “as available” basis. Practo does not represent, warrant or guarantee that your access to or use of Practo.com: (a) will be uninterrupted or error free; or (b)will result in any requests for appointments. Notwithstanding anything contained herein, Practo disclaims all liability for any act or omission of you, any Patient or other third party.