Steps to get login details if: Your Ray account is active: You’ll get an invite on your registered email id. Accept the invite and create a password for your account. If the Ray link is not created: Click on the Claim Profile link in your public profile and request login details. An invite will be […]
Category: Communication
Using supercharged SMS with Practo app link
‘Supercharged SMS’ is a default feature of Practo Ray, and refers to those messages that contain the Practo app download link. This free integration of Practo Ray with the Practo app makes it much more convenient for customers to reach a practice and book future appointments. How do supercharged SMS messages look? Supercharged SMS messages have an additional […]
Sending Christmas Greetings to Patients & Clients
As a limited-time special offering, you can now send Christmas greetings via SMS to your customers, in just two steps. To make it super simple for you to wish your customers, the message text is auto-populated and the ‘Groups’ tab is pre-selected, making the entire process a breeze. Here’s how you do it: Step 1: Log in to Practo Ray Step […]
Verifying your Mobile Number
As part of security enhancements to Practo Ray, we are pleased to introduce a secure, mandatory phone number verification for all accounts. This means each practice must have a unique, verified mobile number to access Practo Ray. Here’s how you can verify your number. Step 1: Log in to Practo Ray and go to ‘My Account’ […]
SMS in Local Languages
Can’t see this article properly? Download the pdf version What is this feature? You can now send SMS to your patients and staff in languages other than English! Once you select your language, all your patients will receive SMS in the language that you’ve chosen. How do I activate/deactivate it? You can choose the language for your […]
How do I create a SMS campaign for my customers?
This feature is part of Practo Ray Pro. Step 1: To create a SMS Campaign to your customers, you need to first create an offer. You can create an offer from the Settings Menu. Click on the settings icon in the top right corner, and click on Settings. Step 2. On the Navigation Menu on the […]
Recharge or purchase promotional SMS Credits
Follow these simple steps to recharge your promotional SMS credits. On the menu, click on the Settings icon and select ‘My Account’ You’ll reach your subscription page. Right under your Purchase summary you’ll see a ‘Recharge’ button. Click on it to recharge your credits. Choose your preferred recharge pack, confirm your payment and you’re done.
Understanding Credits
Credits are the measure with which we calculate the promotional SMSes sent & Practo Hello calls made. The unit is currency, which means in India it is INR, in Singapore is is SGD and in your local currency for your country of operation. Example in INR 1 SMS costs 30 paise. 1 minute of a call […]
Sending customised SMS to your staff
To send customised SMS to your staff, click on the Communications tab on the menu bar. You will be directed to a new page with three tabs located on top. You can choose to send information to members of your staff by clicking on the SMS Center tab and then clicking on the ‘Staff’ tab . This will show […]
How to send SMS’s to groups
To send SMS’s to groups, click on the Communications tab which is located on the menu bar. You will be directed to a new page with three tabs located on top. Click on SMS Center. You can select specific groups that you want to contact by clicking on ‘Groups’ located within the SMS Center. […]